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Warranty
Warranty
What warranty do you offer on Archie's Dream offer?
Archie’s Dream provides a 12-month warranty covering manufacturing defects due to faulty workmanship or materials. This warranty does not cover damages from improper care or failure to follow care instructions. If you receive a product with a defect, please contact us at info@archiesdream.com.au, and we’ll gladly replace it or issue a refund.
How do I make a warranty claim?
To file a warranty claim, reach out to our customer service team with your order details and a description of the issue. Photos may be requested to help evaluate the claim. If you received your Dreamer Bed in less-than-perfect condition or encountered an issue during the warranty period, please email us at info@archiesdream.com.au with your order number and photos of the defect for quick assistance.
What does the warranty cover?
The warranty protects against issues related to materials and workmanship, but does not cover damage resulting from improper use, everyday wear, or accidental incidents. This includes damage from cleaning, regular use, or intense play by dogs, staining, and water damage.
How long does the warranty process take?
Once you submit a claim, we typically process it within 7-10 business days. If approved, we’ll provide instructions for the next steps.
Are there any exclusions to the warranty?
Yes, damages from pet activity, improper care, or modifications to the product are not covered under the warranty.
What if my bed gets damaged after the warranty period?
While the warranty applies to manufacturing defects only, feel free to contact our customer service team for advice on possible repairs or replacement options.
Do I need to keep my receipt for warranty claims?
Yes, please retain your receipt as proof of purchase for any warranty claims.
