We’re a small Australian business based in Perth, WA, and we want you to be happy with your Archie’s Dream products. If something isn’t right or you believe your product has a fault, please get in touch and we’ll do our best to sort it out. All purchases are also covered by your rights under Australian Consumer Law.

Simply get in touch with us and include your order number, a brief description of the issue and a few clear photos showing the problem. As a small team, we review each claim individually and will get back to you as soon as we can.

Our warranty covers manufacturing faults and defects. It doesn’t cover general wear and tear, accidental damage, misuse, damage caused by your dog, or damage caused by using or caring for the product incorrectly. If you’re unsure whether something is covered, just reach out — we’re always happy to take a look.

Yes, we’ll need your Archie’s Dream order number or another form of proof of purchase so we can find your order and help with your claim.